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Frequently Asked Questions

  1. How often will my pet go outside?

    All boarding guests go outside a minimum of four times per day in one of our large, fenced yards for exercise and fresh air.

    This outdoor rotation is included in our Standard Care Package, so every guest receives consistent potty breaks and movement throughout the day.

    In addition to these scheduled outdoor sessions, we also offer a variety of individualized activity options and enrichment services that can be added to your pet’s stay. These add-ons provide extra one-on-one time, mental stimulation, and customized experiences based on your dog’s personality and needs.

  2. How long will my pet get to say outside during each walk?

    Each outdoor session typically lasts 15–20 minutes per walk. The length of time may vary depending on the number of guests we have and the outside weather conditions.

  3. My dog doesn't like other dogs. Can they go outside by themselves?

    They sure can! We do not try to force any guest to participate in a group if they are uncomfortable.

    If your dog prefers individual time, we will happily walk them alone during their scheduled outdoor rotations. Your pet’s comfort and safety are always our priority.

  4. When will my pet be fed during their stay?

    We offer two feedings per day — morning (around 8:00am) and evening (around 4:00pm) — with the option to add a mid-day feeding if your pet requires it.

    We will review your pet’s specific feeding instructions at check-in and apply those directions throughout their stay to help maintain their normal routine.

    We kindly request that all food be pre-measured by meal and clearly labeled to ensure accuracy and efficiency during feeding times.

    If needed, we are able to refrigerate and heat food according to your instructions.

  5. Can you seperate my pets during feeding if they share a suite?

    Absolutely! Just let us know during your check-in process.

    We are happy to separate pets for feeding to ensure each guest receives the proper amount of food according to their individual instructions.

    However, we reserve the right to separate their boarding accommodations if eating different foods becomes a problem during their stay. It is important that all guests feel relaxed and comfortable while eating with us.

  6. Do you provide dog food?

    Yes, we do provide food for an additional fee.

    However, we strongly recommend that you bring your pet’s regular food from home to help prevent digestive upset and keep their routine consistent during their stay.

  7. How often will my pets’ suite be cleaned?

    Your pet’s suite is cleaned every time they go outside.

    It is replenished with clean bedding (if necessary) and fresh water during each rotation. We also perform spot checks throughout the day to ensure everything stays clean and comfortable.

    If there has been an accident, rest assured it will be cleaned up promptly so your pet’s space remains sanitary and inviting.

    We use a veterinary-grade disinfectant to thoroughly sanitize suites and help maintain a safe, healthy environment for all of our guests.

  8. Do the dogs bark all the time?

    No! They are actually very calm and quiet once they get used to our routine.

    Of course, guests may be a bit more vocal during feeding and walking times, but overall our facility is calm once everyone settles in.

  9. Do you all have grooming?

    No, we do not offer a full grooming service.

    However, we do offer our sPaw Packages, which include refreshing bath services with optional add-ons such as de-shedds, breath fresheners, nail trims, and more. Be sure to check out our full list of sPaw Services for details.

    sPaw Packages can be added to any boarding or daycare reservation, or booked as a stand-alone service.

  10. Can I pick up on Sunday?

    Yes, you can! We are open 7 days per week for your pick-up and drop-off convenience.

    Our daily office hours are:

    7:00am – 11:00am

    2:00pm – 6:00pm

    Please note that we are closed daily from 11:00am – 2:00pm and are not available for pick-ups or drop-offs during that time.

    We are closed for pick-ups and drop-offs on all major holidays. While our office may be closed on those days, rest assured that your pups are still being well cared for by our team.

  11. Can I bring my pet’s bedding, toys, or comfort items from home?

    To keep our facility clean, organized, and running smoothly, we do not encourage bringing extra items from home such as bedding, toys, or bowls.

    We provide comfortable accommodations, bedding, and bowls for all of our guests. Limiting outside items helps prevent lost belongings, damaged items, and cross-contamination between pets.

    If you have a specific concern about your pet’s comfort, please reach out to us ahead of time so we can discuss the best option for your pet’s stay.

  12. Can you give my pet medication while they stay at Petite Paws?

    Yes! We can administer most medications during your pet’s stay. Most routine medications are given at no additional charge, as long as they are clearly labeled and come with written instructions.

    Some medications require an additional fee due to the extra handling, monitoring, or specialized care involved — insulin is a common example.

    Important: If your pet will be coming with medication, please let us know ahead of time (before drop-off). This allows our team to confirm we can safely accommodate your pet’s needs, clarify dosing instructions, and ensure a smooth (and safe) stay for everyone.

  13. How do I submit vaccination records?

    Submitting records is easy! You may:

    Upload them through the Gingr Pet Parent Portal
    Email them to petitepaws@shots.pet
    Email them to reservations@petitepawspethotel.com

    Ask your vet office to send them direction to us.  

    It is the pet owner’s responsibility to provide proof of current vaccinations prior to your pet’s reservation.

    Please submit all records at least 2 weeks prior to your stay so we can verify them in advance.

     

  14. What are the vaccination requirements for my dog to stay at Petite Paws?

    To keep all of our guests safe and healthy, we require up-to-date vaccination records for every pet before they can participate in boarding, daycare, or enrichment activities.

    We kindly ask that all vaccination records be submitted at least 2 weeks prior to your pet’s stay so we can verify everything in advance

    All dogs must be current on:

    Rabies (1-year or 3-year)
    DHPP (Distemper/Parvo/Parainfluenza – 1-year or 3-year)
    Bordetella (every 6 months)
    Leptospirosis (annual)
    Annual fecal exam (showing negative results)

    Dogs must have all required vaccinations completed before arrival. If we cannot verify current records, services may be delayed until updated documentation is received.

  15. What do I need to bring if my pet takes medication?

    If your pet will be staying with us and requires medication, please bring:

    Medication in the original prescription bottle
    Clearly written dosing instructions
    Any necessary administering tools (pill pockets, syringes, etc.)

    Please make sure all medications are clearly labeled with your pet’s name.

    We also ask that you notify us ahead of time if your pet will be arriving with medication. This allows our team to review instructions, confirm dosing schedules, and ensure we can safely accommodate your pet’s specific needs.

    Our goal is always to provide safe, attentive care — and advance notice helps us prepare properly for your pet’s stay. 🐾

  16. When do I pay?

    Payment is due at the time of pick-up.

    You may pay by cash, check, or credit card.

    If someone else will be picking up your pet, you may call ahead and make payment over the phone prior to pick-up for your convenience.

Make Your Reservations Today!
Rooms are Limited.

Online reservation requests cannot be made within 24 hours of the requested drop-off date.
Call us at 318-251-3480 for a last minute reservation.